Shipping & Returns

Shipments will be made by registered mail. Items will only be dispatched once payment has been cleared in full (after the postage fees are being paid).

Items will be shipped within 5 business days after your order and payment. We do not pack or ship on weekends.

We ship to all the following countries, from Spain. If you can find your country please contact us.

Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Colombia, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russian Federation, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States, Uruguay.

Shipping costs

  • Spain: from 5-6 € (depending the weight until 2kg)

  • Group 1: 9 € for the first skein + 0.29 € for each extra skein 

    (Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, France, Finland, Germany, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Sweden, United Kingdom).

  • Group 2: 10-15€ (depending the weight until 2kg)

    (Australia, Argentina, Brazil, Bulgaria, Canada, Chile, China, Colombia, Greece, Hong Kong, Iceland, Ireland, Japan, Malaysia, Malta, Mexico, New Zealand, Singapore, Switzerland, United States, Uruguay).

No refunds or exchanges except for defect items not previously reported in the item description. Refunds or exchanges within 15 days after the purchase date. Please note that shipping costs are not refundable, or any tax and duties payable outside of the EU. Important: Do not return items before contacting us.