Shipping & Returns

Shipments will be made by registered mail. Items will only be dispatched once payment has been cleared in full (after the postage fees are being paid). You will receive an email as soon as your order has been shipped and it is on its way.

Items will be shipped within 5 business days after your order and payment. We do not pack or ship on weekends.

Please make sure you verify the shipping address. cannot be made responsible for incorrect addresses.

We recommend providing an address where someone will be available to receive the parcel .

We ship to all the following countries, from Spain. If you can find your country please contact us.

Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Colombia, Czech Republic, Denmark, Estonia, Faroe Islands, France, Finland, Germany, Greece, Hungary, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Liechtenstein, Luxembourg, Macedonia, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russian Federation, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States.

Shipping costs Postal service

  • Spain: from 5-6 € (depending the weight until 2kg)

  • Group 1: 9 € for the first skein + 0.29 € for each extra skein 

    (Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, France, Finland, Germany, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Sweden, United Kingdom).

  • Group 2: 10-15€ (depending the weight until 2kg)

    (Australia, Argentina, Brazil, Bulgaria, Canada, Chile, China, Colombia, Greece, Hong Kong, Iceland, Ireland, Japan, Malaysia, Malta, New Zealand, Singapore, Switzerland, United States).

Shipping costs FedEx

  • Group 1: 22.32 € - 48h delivery.

    (Austria, Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom).

  • Group 2: 35.36 € - 48h delivery.

    (Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Liechtenstein, Malta, Poland, Malta, Norway, Romania, Slovakia, Slovenia, Sweden, Switzerland).

  • Group 3: 52.53 € - 72h delivery.

    (Australia, China, Hong Kong, Japan, South Korea, New Zealand, Singapore, Taiwan).

  • Group 4: 35.36 € - 4 days delivery.

    (Canada, United States).

  • Group 5: 38.42 € - 72h delivery.

    (Faroe Islands, Iceland, Macedonia, Russian Federation).

Please note: the recipient will be liable for any local duty, tax and/or other import costs on orders placed outside of EU.

No refunds or exchanges except for defect items not previously reported in the item description. Refunds or exchanges within 15 days after the purchase date. Please note that shipping costs are not refundable, or any tax and duties payable outside of the EU. Important: Do not return items before contacting us at